Privacy Policy

Home Privacy Policy

Last Updated: January 15, 2025

At Druphelmzok Casino & Hotel ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our properties.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

  • Contact information (name, email address, postal address, phone number)
  • Date of birth (for age verification purposes)
  • Payment information (credit card details, billing address)
  • Accommodation preferences and special requests
  • Loyalty program membership information
  • Gaming preferences and history (where legally permissible)
  • Information provided when you contact our customer service

1.2 Automatically Collected Information

When you visit our website or use our applications, we may automatically collect certain information about your device and usage, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referral source
  • Device information (including device identifiers)
  • Cookies and similar tracking technologies

1.3 Information From Third Parties

We may receive information about you from third parties, including:

  • Business partners and affiliates
  • Travel agencies and booking platforms
  • Social media platforms (if you interact with us through them)
  • Public databases and identity verification services

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and manage your reservations and requests
  • Provide and personalize our services to you
  • Process payment transactions
  • Communicate with you about your stay, services, promotions, and events
  • Administer and manage your loyalty program membership
  • Comply with legal obligations, including responsible gaming requirements
  • Resolve disputes and troubleshoot problems
  • Prevent potentially prohibited or illegal activities
  • Improve our website, services, and customer experience
  • Conduct research and analysis to better understand our customers

3. Disclosure of Your Information

We may share your personal information with:

  • Affiliated properties and companies within our corporate family
  • Service providers who perform services on our behalf
  • Business partners for joint marketing or promotional activities
  • Legal authorities when required by law, regulation, or legal process
  • Relevant parties in the event of a merger, acquisition, or sale of all or part of our business

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable laws.

4. Security of Your Information

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to request correction of inaccurate data
  • The right to request deletion of your data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

6. Children's Privacy

Our services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We will take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.